To serve SNA members by providing an industry-leading forum for commerce, innovation and professionalism.
To build a brighter future for the horticultural industry.
To support and enhance the educational, commercial and research opportunities for our industry.
To develop quality products and services.
To provide a marketplace to promote the exchange and sale of nursery stock and other allied products to the industry.
To operate with integrity by treating our customers and our suppliers in a fair and honestmanner – as we want to be treated.
To maintain the highest standards of service.
To provide timely, cost-effective products and information.
To care for each request or order as if it were our own.
To charge a fair price for value delivered.
To create long-standing customer relationships.
To use our talents and resources to better the industry in which we work.
Our Quality Policy
SNA is committed to meeting the objectives stated above. In order to carry out our mission of "setting the standard for professional excellence," we feel that we must be accepted by our customers as providing the highest level of quality of products and services for the best price that can be obtained.
Our constant focus is to meet our customers' defined needs, to measure our performance and to add value to all of our customer relationships. By defining and measuring quality and performance, and by continually striving to improve, our industry benefits and our mission statement becomes a reality.
SNA staff is charged with measuring customer service performance and increasing the value that we provide to our customers. This commitment to quality applies to the SNA Board, the SNA Staff and our members.
The SNA Mission Statement is our guideline for success. Please let us know if you don't feel we have provided you with quality.